Privacy Policy
Effective Date: 1st October 2025
Introduction
We value your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and share your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and (where relevant) other applicable privacy standards. Please read this privacy policy carefully before using https://alerecollective.com.au or providing your details to Alere Collective.
By using my website, services, or engaging with me in any way, you agree to the terms of this Privacy Policy. If you do not agree, please do not provide personal information or use my services.
Who We Are and Contact Details
Name: Alere Collective
ABN: 21387728473
Email: hello@alerecollective.com.au
Address: Unit 6, 163 Canning Hwy, East Fremantle, WA, 6158
Website: https:// alerecollective.com.au
You may contact me directly for any privacy-related questions, to access your records, or to make a complaint. All privacy-related requests should be made in writing to the contact details above.
Information Collected
We may collect the following:
Personal details: name, date of birth, phone, email, postal address, Medicare number.
Health information: medical history, eating disorder diagnosis, GP referrals, treatment notes, clinical correspondence, laboratory results, information shared during consultations, and AI-generated notes.
Billing details: payment information, private health insurance or NDIS details.
Communication records: emails, SMS, phone calls, and secure letters exchanged with you or other clinicians (including via HealthLink).
Technical/website information: IP address, browser type, device details, location, and cookies.
Engagement data: responses to surveys, feedback forms, sign-up forms, and interaction with newsletters or resources.
How Information Is Collected
Directly from you (forms, phone, in-person or telehealth consultations, email).
From other health professionals/other third parties with your consent (GP, psychologist, psychiatrist, other members of your treatment team).
Through secure systems, including HealthLink for Medicare letters and inter-clinician communication.
Through AI-Notetaking tools, used securely for administrative and record-keeping purposes
Through website analytics, cookies, and online forms.
Why Information Is Collected
Your data is collected for the following purposes:
To provide safe and effective dietetic care.
To coordinate with your GP and treatment team.
To prepare and send letters to GPs and Medicare via HealthLink.
To keep accurate clinical notes (including using secure AI note-taking tools for administrative support).
To manage payments, rebates, and health fund claims.
To communicate with you regarding appointments, resources, or relevant updates.
To improve services, monitor quality of care, and meet professional, ethical, and legal obligations.
For website analytics, to understand usage and improve your experience.
How Your Information Is Stored and Protected
I take your privacy and data security seriously. Information is stored in the following ways:
Electronic records in a secure practice management system (encrypted and password protected).
AI note-taking tools used are carefully selected for privacy and security, and any data processed is stored securely.
HealthLink for secure transmission of Medicare and GP letters.
Paper records (if any) stored securely and destroyed when no longer required.
Third-party service providers (e.g. payment processors, cloud storage) who are required to maintain strict privacy and security standards.
Limiting access to authorised personell only
Use and Disclosure of Information
Your information will only be shared:
With your consent, to other health professionals involved in your care.
To Medicare, NDIS, or private health funds for billing and rebates.
As required by law (e.g. mandatory reporting, court orders).
With secure third-party providers who support services (practice management software, email hosting, payment processors, analytics) who maintain appropriate privacy standards.
In the event of an emergency, with your nominated emergency contact.
We do not sell or rent your information.
Cookies, Analytics, and Tracking
This website uses cookies to improve your experience, remember preferences, and analyse site traffic.
It also uses Google Analytics and may use Facebook Insights or similar tools to understand visitor behaviour and improve services.
You can opt out of Google Analytics here.
You may block or delete cookies in your browser settings, but this may limit some website functionality.
Marketing and Communications
You may receive updates, newsletters, or information about services if you have consented.
You can opt out of marketing emails at any time by unsubscribing or contacting me directly.
Retention of Information
As a healthcare provider, I am legally required to retain client health records for 7 years after your last appointment, or if you are under 18, until you reach the age of 25.
Website, marketing, and analytics data are retained as long as needed for business purposes.
When information is no longer required, it will be securely deleted or de-identified.
Your Rights
You have the right to:
Access the personal and health information I hold about you.
Request corrections to inaccurate or incomplete information.
Request to use a pseudonym in certain circumstances.
Request to stop receiving marketing communications.
Make a complaint if you believe your privacy has been breached
Children’s Privacy
Services are provided primarily to clients 18+, but younger clients may be seen with guardian consent. This website is not designed for children, and I do not knowingly collect information from children without consent.
Third-Party Websites
This website may contain links to external websites. I am not responsible for the privacy practices or content of those websites. Please review their policies before providing personal information.
Complaints
If you have a concern about your privacy, please get in touch with me directly.
If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Updates to This Policy
This Privacy Policy may be updated at any time. The latest version will always be available on my website or by request. The “Effective Date” at the top will show the most recent update.